R & L Glass Installation LLC

Serves , WA

35244

Hired 39 times

7 employees

30 years in business

Free on-site estimate

4.8

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Venmo, and Zelle.

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Credentials

Background Check

Randy Lavalle
Completed on 6/17/2021

Introduction

We are small family owned company, so numbers and quantity isnt my main concern like some bigger companies. I am only concerned about customer satisfaction. Being flexible and considerate of my customers time and financial situations really sets me apart. I meet new customers every day and I love getting to know them and listening to what they want and need out of my company and being able to give it to them and seeing them happy at the end of a finished job, and seeing their kind hearted reviews after a job well done

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We are very competitive. We will price match to a comparable competitors quote. Also have a military discount and a $500 off of $4,500 or more.

What is your typical process for working with a new customer?

Chat on phone about the specs of the project. Schedule appointment to get measurements and discuss details and the products we have. Email over the quote and then the rest is up to you. If you place , contract needs to be signed and a deposit collected.

What education and/or training do you have that relates to your work?

Been installing windows for 40+ years.

How did you get started doing this type of work?

Been in this business for over 35 years. got into it with family and close friends and it has taken off from there.

What types of customers have you worked with?

Home owners, inspectors, investors, Home flipping services. All range of ages.

Describe a recent project you are fond of. How long did it take?

18 windows , double front entry door, 3 sliding doors, French door and a large kitchen remodel opening up to a 12ft window overlooking lake Stevens.

What advice would you give a customer looking to hire a provider in your area of work?

Don’t be forced into signing a contract until you get multiple quotes.

What questions should customers think through before talking to professionals about their project?

Do your research. Read Reviews and referrals. Check the BBB to see if accredited. Make sure contractor is licensed and bonded. Ask if they subcontract. Also compare window/door products to narrow down what you want before the first appointment.