The Grout Medic of North Austin

Serves Round Rock, TX

35244

Hired 39 times

5 employees

2 years in business

Not yet available

4.4

This pro accepts payments via Cash, Check, Credit card, PayPal, Venmo, and Zelle.

Next Service

Hours

Sun Closed
Mon 8:00 am - 5:00 pm
Tues 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thurs 8:00 am - 2:00 pm
Fri 8:00 am - 2:00 pm
Sat Closed

Credentials

Background Check

Michael Pelletier 
Completed on 6/22/2023 

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Introduction

We are a locally owned and operated company. We believe in providing great service at a reasonable price, and build long term relationships with our clients and our community of central Texas by always doing the right thing. We aspire to deliver a great experience and aim to not just meet, but exceed your expectations and leave you 100% satisfied.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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In-home estimates are free and can be scheduled by calling or messaging us. We do offer multi-room discounts, and run special promotions from time to time. Pricing depends on several factors including total surface area, size of the tile, grout line size and type, whether the sealant is clear or needs to color-match a specific color etc...

What is your typical process for working with a new customer?

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We like to start with an in-home estimate to ensure we fully capture the expectations, needs, and constraints for the project. It is also an opportunity to confirm that potential underlying issues are not overlooked, and educate our clients where applicable. Most estimate visits take 15 minutes or less. We guarantee a 24hr or less turn time on the estimate, but strive to get it emailed on the same day as the estimate visit. The client can "Accept" the estimate online, which then triggers a call from our scheduling team to get the project scheduled. Our Service platform ensures that we communicate at every step of the process through automated text and email messages or calls. Payment is due in full upon completion of the service.

What education and/or training do you have that relates to your work?

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Our Technicians must have industry experience prior to joining our team, and they are fully cross trained and periodically evaluated by our Lead Service Technician, a veteran of our industry with more than 25 years experience.

What types of customers have you worked with?

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We work with all types of customers, residential and commercial alike, and approach every project with the same respect and dedication to providing a great experience through our service, from beginning to end.

What advice would you give a customer looking to hire a provider in your area of work?

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Our focus is on tile and grout restoration which bridges the gap between Tile setters / installers, and floor cleaning services. We do not service wood floors, carpet, or anything that is not Tile/grout/stone.

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