Mash IT

Serves Louisville, KY

35244

Not yet available

7 employees

2 years in business

$200/service call

5.0

This pro accepts payments via Check and Credit card.

Next Service

Hours

Sun Closed

Mon 8:00 am - 6:00 pm

Tues 8:00 am - 6:00 pm

Wed 8:00 am - 6:00 pm

Thurs 8:00 am - 6:00 pm

Fri 8:00 am - 6:00 pm

Sat Closed

Credentials

Background Check

Jason Mashni Mashni
Completed on 5/6/2025

Introduction

At Mash IT, we specialize in delivering reliable, business-grade IT support for small and growing companies across Kentucky. Whether you're running a medical clinic, real estate office, or professional service firm, we help you stay secure, productive, and stress-free with: ✅ Managed IT & Helpdesk Support ✅ Microsoft 365 Administration & Security ✅ HIPAA & Compliance Services ✅ Network Installations (Firewalls, Wi-Fi, Cabling) ✅ Endpoint Protection & Backup Solutions We’re not your typical IT “guy.” Mash IT is a professional managed IT provider with structured processes, clear communication, and real partnerships with our clients. 📍 Based in Kentucky — Serving clients statewide 📞 Let’s chat to see how we can support your business!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We offer transparent, flat-rate pricing for most services. Managed IT plans are customized based on your business size and needs. One-time projects (like network installs or PC setups) are quoted upfront with no hidden fees. We also offer discounts for nonprofit organizations and multi-location businesses.

What is your typical process for working with a new customer?

We start with a short discovery call to understand your goals and current setup. From there, we’ll schedule a free assessment and create a tailored service plan. Once approved, onboarding begins with documentation, cleanup, and securing your environment — all with minimal disruption to your team.

What education and/or training do you have that relates to your work?

Our team has over a decade of experience in managed IT, cybersecurity, and compliance. We’re trained in Microsoft 365, endpoint protection, HIPAA compliance, and network infrastructure — and we stay current with evolving cybersecurity threats and best practices through ongoing technical and business certifications.

How did you get started doing this type of work?

Mash IT was founded after years of working in enterprise IT and seeing small businesses left behind when it came to quality support. We saw an opportunity to deliver professional, secure, and personal IT services to small businesses that deserved better — and we’ve never looked back.

What types of customers have you worked with?

We primarily support small to mid-sized businesses, especially in healthcare, legal, real estate, and professional services. Whether it’s a 5-person clinic or a 70-user engineering firm, we tailor support to your size, industry, and compliance needs.

Describe a recent project you are fond of. How long did it take?

We recently migrated a 70-user healthcare organization from on-prem servers to Microsoft Entra ID with full Intune deployment. The project took about 3 weeks and included planning, testing, live migration, endpoint hardening, and end-user training. Zero escalated issues, and the client was thrilled!

What advice would you give a customer looking to hire a provider in your area of work?

Look for a provider who listens first, communicates clearly, and builds trust. Don’t settle for the cheapest option — good IT support should protect your business, not just fix problems. Ask about security standards, response times, and how they proactively manage systems.

What questions should customers think through before talking to professionals about their project?

Think about what’s currently frustrating you with your IT setup. What’s slowing you down? Are there specific tools or systems you rely on? Knowing your priorities — whether it's compliance, performance, or support — helps us build a solution that fits your real-world needs.